Returns, Refunds & Cancellations

Request a return, refund or cancellation

For purchases from NAVLYNX INTELLIGENCE TECHNOLOGY LIMITED, email sales@lynxtech-vision.com with your order number, product model, and request. For a product issue, describe the problem and include relevant photos if available. Do not send an item to an office address without first obtaining return instructions.

If you wish to cancel an order, contact sales as soon as possible. An order cancelled before dispatch will be refunded to the original payment method. Once an order has been dispatched, the return process below applies. If you purchased through a retailer or distributor, contact the seller shown on your receipt for its return, refund, and cancellation process.

14-day return window

For a direct online purchase, request a return within 14 calendar days after delivery. A change-of-mind return must be unused, undamaged, and returned with its original packaging, accessories, manuals, and proof of purchase. Contact support first for return instructions and the authorised return address.

For a non-defective change-of-mind return, the customer pays the return shipping cost and remains responsible for the item until it is received. Original outbound shipping charges and destination import charges are not refundable unless required by applicable law. For a confirmed defective or incorrectly supplied item, we will provide or reimburse reasonable return shipping as instructed by support.

After the returned item is received and inspected, an approved refund is sent to the original payment method, normally within 10 business days. A bank or payment provider may require additional time to post the credit. We may deduct a loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.

12-month limited warranty

NAVLYNX-branded hardware bought directly from us includes a 12-month limited warranty from the delivery date against defects in materials and workmanship under normal intended use. Keep your order confirmation and device serial number. Depending on the confirmed fault and applicable law, the remedy may be repair, replacement, or refund.

The limited warranty does not cover accident, misuse, liquid or physical damage, unauthorised modification or repair, incorrect installation, normal wear, external power or vehicle faults, unsupported vehicle compatibility, third-party apps or services, or loss of data. Software updates and third-party service availability are not guaranteed for a fixed period unless expressly stated with the product.

These return and warranty terms do not exclude rights or remedies that cannot lawfully be limited. Contact support@lynxtech-vision.com for technical warranty assistance, or sales@lynxtech-vision.com for an unresolved order concern with NAVLYNX INTELLIGENCE TECHNOLOGY LIMITED.