NAVLYNX / Company & policies
Shipping & Delivery
Shipping charges
Product prices exclude shipping. Destination taxes, customs duties and clearance fees are not included; checkout shows the available billing currencies.
Shipping is charged once per product model in each order, regardless of quantity. Charges for different models are added together.
Online checkout supports up to 5 devices per order. Contact sales for orders above 5 devices.
Shipping destinations
This delivery information is provided by NAVLYNX INTELLIGENCE TECHNOLOGY LIMITED for NAVLYNX products. Direct online ordering is available for selected destinations in North America, South America, Europe, Southeast Asia, East Asia, Oceania, the Middle East, and South Africa. The country list displayed at checkout controls whether a direct order is available.
Direct online ordering is available only for the destinations displayed at checkout, and availability may change. Every order is subject to routine payment, fraud, address, product-availability, sanctions, export-control, carrier, and banking checks. We may be unable to accept or fulfil an order where required by applicable law or by a payment provider, carrier, or banking partner. If payment has already been collected for an order we cannot fulfil, it will be refunded to the original payment method.
Destinations that require additional seller tax registration or order-specific handling may be available only by written sales quotation. Contact sales when your destination is not shown at checkout.
Dispatch and delivery
In-stock direct orders are normally prepared for dispatch within 5–10 business days after payment and order checks are complete. Carrier transit time begins after dispatch and is separate from this processing period. The checkout or order confirmation will show the applicable shipping service, charge, and estimated transit time.
We may use DHL, UPS, FedEx, TNT/FedEx, SF Express, or another tracked carrier suitable for the destination. Delivery estimates are not guaranteed and may be affected by customs, remote-area service, carrier disruption, public holidays, or incomplete address information. Tracking details are provided after dispatch.
Unless the checkout expressly states otherwise, direct orders are shipped DAP (Delivered at Place). The recipient is the importer of record. Product prices and shipping charges collected by us do not include destination-country import VAT, GST, sales or use tax, customs duties, clearance, brokerage, or carrier advancement or collection fees. The recipient must pay those amounts directly to the customs authority or carrier before or upon delivery. A carrier may contact the recipient to request documents or payment before releasing the parcel.
Order and delivery support
For an existing order, contact sales@lynxtech-vision.com with your order number to ask about dispatch, tracking, a delayed shipment, or a damaged or missing delivery. For purchases through another retailer, contact the seller listed on your order confirmation.
Contact sales@lynxtech-vision.com before ordering if your destination is not listed at checkout, your address is in a remote area, or you need more than 5 devices. We will confirm availability and any order-specific delivery conditions in writing.
For cancellation and return enquiries, see Returns, Refunds & Cancellations.